Frequently Asked Questions
Everything you need to know about your ELEGOO experience.
What is the typical shipping time for ELEGOO 3D printers?
Most orders are processed within 1-2 business days. Depending on your location and regional warehouse availability, standard shipping typically takes 3-7 business days.
What is your return policy for defective electronics?
We offer a 30-day return policy for most items. If your product is defective or damaged upon arrival, please contact our support team within 30 days to initiate a replacement or refund.
Do ELEGOO products come with a warranty?
Yes, our 3D printers and machines generally come with a 1-year limited warranty, while consumable parts like LCD screens and FEP films have specific shorter-term coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination.
Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 2 hours of placement. Once the order has entered the fulfillment stage at our warehouse, we are unable to make changes.
Where can I find the latest firmware and software for my device?
All firmware updates, USB drive files, and slicing software recommendations are available for download on the 'Support' section of our official website.